Software Factory GmbH
Services
OUR SERVICES
We offer you a comprehensive portfolio of services. We have deepened our special knowledge over years of practical experience, so we can efficiently advise you on your requirements. Your satisfaction is always our highest priority.
Consulting
We would be pleased to help you with evaluating and introducing the appropriate client management solution. Make use of the many years of experience we have.
Training
Your knowledge and skills guarantee the efficient use of the chosen solution. Let us create a personal training plan that will pick you up from your current level and get you where you want to go. Benefit from our years of experience with training in various different forms.
Important services from a single source.
With our range of services, we meet a wide variety of requirements.
Our experts will accompany you from selecting of the right solution, implementing it, training the users to the successful completion of the project - all from a single source.
Make an inquiry
Consulting
We would be pleased to help you evaluating and implementing the appropriate client management solution. Make use of our many years of experience.
The software must fit the company and the people who use it.
Determinating the requirements is the first step in the search for a suitable solution. With our know-how and understanding of how the individual systems management and deployment solutions work in a client environment, we ask the right questions and gather the information needed for needs-based and forward-looking planning.
Based on the results of the needs assessment and your systems management architecture, our highly qualified consultants will select the appropriate management solution for you and plan the further procedure for its implementation with you. With our own resources, we cover all phases of the project from consulting, implementation and training to system maintenance and enable a successful implementation in the shortest possible time.
Based on the results of the needs assessment and your systems management architecture, our highly qualified consultants will select the appropriate management solution for you and plan the further procedure for its implementation with you. With our own resources, we cover all phases of the project from consulting, implementation and training to system maintenance and enable a successful implementation in the shortest possible time.
Education and Training
Your knowledge and skills are the guarantee for the efficient use of the implemented solutions. Let us create a personal training plan for you, which will pick you up from your current level and take you where you want to go. Benefit from our many years of experience with training in a wide variety of forms.
Distance training courses
Our distance learning courses are individual training courses with many advantages:
We would be pleased to visit you on site and conduct the desired training for your employees:
Distance training courses
Our distance learning courses are individual training courses with many advantages:
- Participants from your side only, so the speed and depth of learning can be tailored to you.
- Training in your own environment. Performed steps and exercises will result in productive examples.
- Smaller units over several days make it easier to digest what you have learned without neglecting your daily business.
- No travel expenses.
- Sessions can be recorded if desired.
We would be pleased to visit you on site and conduct the desired training for your employees:
- Participants from your side only, so that learning speed and depth can be tailored to you.
- Training in your own environment. Performed steps and exercises will result in productive examples.
Professional Services
Do you already have a systems management or deployment solution in use and are you looking for an expert who can take on tasks for you and carry them out successfully? We relieve you of tasks for which you do not have the time or the skills, such as:
- Calibrating inventory data and creating an asset management concept.
- Packaging of software products for automatic distribution.
- Designing and implementing patch strategies and plans.
- Preparing for license audits.
- Creating user-defined reports.
- Designing and implementing a service/helpdesk.
- Creating ticket rules within the service/helpdesk.
- Configuration changes, migrations and extensions of your systems management or deployment solution.
- Integrating remote sites.
- Integrating new business areas into the systems management or deployment solution.
- Creating images and script-based installations for automated system deployment.
- Tuning system deployments.
- Creating and updating boot environments.
- Updating software of your systems management and/or deployment solution and tuning the configuration.
Implementation
We would be happy to implement the chosen solution for you, either on site or via remote support.
We are a qualified partner of Quest Software for sales, implementation and training of the Quest KACE product family. With our experience and know-how we install your KACE solution and adapt it to your existing environment. In doing so we advise you on best practices in systems administration and deployment.
Typical components of a Quest KACE Systems Management Appliance Implementation
We are a qualified partner of Quest Software for sales, implementation and training of the Quest KACE product family. With our experience and know-how we install your KACE solution and adapt it to your existing environment. In doing so we advise you on best practices in systems administration and deployment.
Typical components of a Quest KACE Systems Management Appliance Implementation
- Installation and basic configuration of the appliance
- Distribution of KACE agents
- Creation of intelligent groups
- User roles and access
- Configuring the patch management
- Configuring software distribution
- Configuring the service/helpdesk
- Creating reports
- Integrating of remote sites
- Installation and basic configuration of the appliance
- Creating boot environments
- Creating script-based installations
- Preparing, capturing and configuring system images for automated distribution
- Setting up the driver management
- Creating additional tasks for automated deployment
- Integrating remote sites
System Maintenance and Care
Tools and solutions used can be used more efficiently if they are kept up to date. This not only includes updating the software, but also possible configuration changes. As specialists in systems management, we would be happy to advise you about the advantages and disadvantages of the new versions or potential complications with the update. We will help you to carry out the update using the correct procedures and without any negative effects, or we will carry it out for you.
Quest KACE Systems Management and Systems Deployment Appliances
We support you with:
- Updating your implemented solution even throughout multiple versions
- Tuning the configuration to new versions
- Migrating the appliance
- physical to virtual
- virtual to virtual (larger VM)
- Detecting non-optimal configurations
- Learning and configuring new features
Are you interested in our services? We are always there for you!
In order to offer you the perfect solution, we need precise information about your requirements. Let us know what you are looking for and you will get the best possible support.